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Charles Stetzel

Field Representative

CUSTOMER REVIEWS

13 Reviews
  • img-03
    Charles Stetzel Field Representative

    • OC Platinum Preferred Contractor
    • Over 20 Years Construction Experience
    • Florida Tech Graduate 1985
    • Commercial Roofing Specialist
    • Clean Background and Drug-Free
     

    Know Who You Are Working With...Dear Homeowner, I would like to introduce myself to you and your family.  My name is Charles Stetzel and I am a Field Representative of Holden Roofing, Inc. We are a family owned business since 1961 and strive to bring the best service and workmanship to the roofing industry.  As your Holden Roofing sales representative, I am committed to exceeding your expectations by providing you with the level of service you will want to tell your friends, neighbors, and relatives about. There is no better compliment than your referral.

    WATCH VIDEO TESTIMONIALS FOR CHARLES STETZEL
    • Richard and Linda Rybacki
    • ,Katy, TX
    • Mar-2013
    image5/5 Stars
  • The Performance of Holden Roofing
    • Richard and Linda Rybacki
    • ,Katy, TX
    • Mar-2013
    image5/5 StarsThis past summer we experienced a severe hail storm that resulted in major damage to our roof necessitating its replacement. We selected Holden Roofing to do this job. They did this from start to finish in a thoroughly efficient and professional manner. Charles Stetzel and his team first appraised the damage and coordinated with our insurance carrier to obtain all necessary approvals of coverage. Once approval was obtained, materials were rapidly dispatched to our home. Within days a crew of 17 showed up to execute the roof replacement which took less than six hours, including a very thorough cleanup. Throughout the process Charles worked diligently with us to coordinate Holden’s activities to insure that they were compatible with our schedules. He also worked well with our insurance carrier to minimize need for our involvement while insuring the benefits of our coverage were maximized. Needless to say we were very satisfied with the performance of Holden Roofing and Charles Stetzel in replacing our roof and highly recommend them to others for doing such work. Richard and Linda Rybacki
  • Charles Stetzel Was Always Accessible by Phone!
    • T. Howard
    • ,Grand Prarie, TX
    • Feb-2013
    image5/5 StarsHolden Roofing was called to inspect my roof and advised me to make a claim. Then they returned with the insurance adjuster and pointed out the things that had been damaged, getting me the max allowable to repair my roof, gutters and carport. The job was finished in a day and never gave a reason for me to fuss. The sales rep Charles Stetzel was always accessible by phone. He stopped by several times to inspect the progress. Many thanks to Charles and Holden for a job well done!
  • Has That Positive Attitude As If You Are A Million Dollar Customer
    • Sampath & Kalpana
    • ,Katy, TX
    • Jun-2012
    image5/5 StarsLast January we experienced a severe, golf ball sized hailstorm that resulted in damage to our roof. As our roof was only 3 years old, I called Holden Roofing who had replaced it last time. Charles Stetzel represented Holden Roofing this time and he appraised the damaged roof with video and told us that we need to change the whole roof again as the damage was severe. I was not sure that the insurance company will comply as the roof was quite new. Charles coordinated with the Insurance company to obtain the necessary approvals of coverage and we got a new roof again. Within a week's time of approval, materials were dispatched to our home and a couple of days later, his crew showed up and did the replacement with in 8 hours. (I saw the crew as I was leaving for office and by the time I came back there were no traces of debri and a new roof as sitting on the house).  Charles did the process of roof change from start to finish in a thoroughly professional and efficient manner. Throughout the process he worked diligently with us to make sure that they were compatible with our schedule. He also did an excellent job with the insurance carrier to minimize the need for us to interact with them and maximize the coverage possible, not just for the roof. He is very polite and has that positive attitude as if you are a million dollar customer or he is doing it for the time and his whole career depends on it.  Needless to say, we are very pleased with the performance of Holden Roofing and their contact person, Charles. We highly recommend them for this kind of work.
  • We would definitely use Holden Roofing again!
    • Jeff and Heidi C
    • ,Katy, TX
    • Jan-2013
    image5/5 StarsI would recommend Holden in the future. Our roof was only 11 years old, we fixed several leaks over the years and had alot damage from the recent hail storms. Originally we contacted another roofing company based on a recommendation from a friend to inspect our roof. They informed us we had a lot of hail damage, so we filed a claim with our insurance company. They came back out, met the adjuster for inspection, and our adjuster denied the claim. After 2 weeks, and phone calls unreturned, we gave up and called Charles Stetzel with Holden Roofing. Charles came out to inspect the roof, took pictures (something the other company never did), marked the damage on the roof, then proceeded to explain it all to us. It was very clear to us we had a problem - the entire roof. Charles also proceeded to explain our rights to us with our insurance company, and the process we would go through. Charles met our second adjuster at our house for the re-inspect of our roof, and pointed out addi! tional damage to the inspector of our a/c unit, fence and downspouts. The adjuster agreed, came to an agreement with Charles (Holden Roofing) on price, and wrote the check out on the spot. We signed a contract with Holden Roofing for the work that needed to be done. I appreciate that Charles took the time to explain the different shingles, the process, etc. We did upgrade our shingles for better wind resistance because our roof had a lot of wind damage as well. We talked with Charles about problem spots on the roof. The day our new roof was put on, Charles was at the site frequently during the day to inspect it. He even went into the attic to inspect the connections himself to insure all was reconnected properly. Charles also took the time to explain what was done around the problem areas - basically how it was fixed - and let us know to call him if we had any problems. I believe we finally have a good roof on our house. Charles was always very responsive and kept us informed during the entire ordeal with our insurance company, and right up through the work being completed. We would definitely use Holden Roofing again!
  • A Storm Passed Through Our Neighborhood Causing Wind And Hail Damage
    • Armando Sanchez
    • 17533 Tobermory,AUSTIN
    • Apr-2013
    image5/5 Stars A storm passed through our neighborhood causing wind and hail damage to our roof in Feb. 2013. After contacting our insurance agent, I was given the go ahead to find a roofer to re-shingle our entire roof. I had a business card from Holden Roofing from a neighbor that used them. I called the number and a receptionist was courteous and professional. She told me a salesman would be in contact shortly. Charles Stetzel called and came by our home to look at the damage and gave me an estimate and was very professional. After talking to my insurance agent again, I called Charles back and made an appointment to meet again. The next week Charles kept the appointment and arrived on time. He was very courteous, respectful and professional. He gave me several options and helped me pick the best the best option for my particular needs. He drew up a contract and explained all of the forms and I agreed to the contract. I was asked for a small down payment and was told Holden Roofing would work with my insurance company and myself for the rest of the balance due after the job was complete and both Holden Roofing and myself were satisfied with the job performed. The material and workers showed up on schedule, it was the right material and the workers were courteous and professional. The job was completed in one day and I was very satisfied with the installation of our new roof. Holden Roofing dealt with our insurance company and myself for final payment after the job was complete. Charles was very professional and upheld the contract and installation. We are very satisfied customers and would refer Holden Roofing to anyone of our friends and family
    • Armando Sanchez
    • 17533 Tobermory,AUSTIN
    • Apr-2013
    image5/5 Stars
  • I had no idea what roofing company to call...Holden Roofing came to our rescue!
    • Rene Guajardo
    • ,Pflugerville
    • Jun-2013
    image5/5 StarsTo Whom It May Concern: In early March 2013, we experienced inclement weather that brought winds in excess of 50 MPH for a duration of almost twenty-four hours. This weather system resulted in roof damage that removed shingles from many areas of the roof of my house. To make matters worse, there was the threat of rainy weather in the days to come. I contacted four roofing companies as I did not wish to waste any time in ensuring my roof was repaired without delay. As this was new to me, I had no idea what roofing company to call and I can admit that I felt somewhat uneasy of the task ahead. A co-worker of mine, who has knowledge of facility maintenance, mentioned the name of Holden Roofing, Inc. and spoke highly of the company’s work quality and customer service. Whereas, I had to leave messages at three of the companies that I first contacted, Diana at Holden Roofing, Inc. took my call on the first attempt. Diana quickly impressed me with her friendliness and patience. At no time during our conversation, did I feel rushed or hurried. Diana may have won me over as a customer right then and there. She stated that I would be getting a call from a representative named Charles. Within about twenty-four hours, Charles did contact me on my cell phone to discuss the situation with my roof. I made arrangements for Charles to meet with me later that week on Friday evening. However, on Thursday we began to experience rainy conditions, and Charles contacted me that morning and offered to get a crew to my house to install a temporary tarp to protect the areas missing the shingles. I was quite impressed with this offer and we made a gentleman’s agreement to install the tarp. The tarp provided protection against any further damage until the roof repair could begin. I did meet with Charles on Friday as we had planned and he explained the process so I would know what to expect. On the subject of payment, he mentioned that I would not be responsible for “one penny” more than my deductible. I had to ask, “What if my insurance company balks at the final price…then what?” Again, Charles stated that I would not be responsible for any amount beyond my deductible. We scheduled the re-roofing of my house for the following Saturday, and I was told the crew would not need access to the interior of my house during the project. In the aftermath, I can honestly say that my experience with Holden Roofing, Inc. was one of my most satisfying that I have enjoyed with any company. In this day and age, when many companies have lost customer service as their number one priority, Holden Roofing, Inc. impressed me with the best customer service, reliability in their scheduling, and their sense of urgency to serve me. I might mention that the other three companies did not contact me for another week or more after my initial calls and at least one of those companies did not call me until my roof had already been repaired. In closing, I would like to compliment Diana for her friendliness and patience each and every time we spoke. Diana reminded me of many years ago when everyone understood the value of being friendly and honest. I thought I should let you know that Charles S. was simply outstanding in helping me and he has to be one of the best representatives in the business. I am one satisfied customer and I will always refer my friends and family to Holden Roofing, Inc. any time there is the need for roofing service. Sincerely, Rene Guajardo Pflugerville, Texas
    • Rene Guajardo
    • ,Pflugerville
    • Jun-2013
    image5/5 Stars
    • Rene Guajardo
    • ,Pflugerville
    • Jun-2013
    image5/5 Stars
  • We Have A Beautiful New Roof!
    • Frank & Dee Hruska
    • ,Houston, TX
    • Jul-2013
    image5/5 StarsDear Mr. Holden, We have a beautiful new roof and we feel very fortunate to have had such a skilled team install it! We are pleased with every aspect of the experience with representatives of your company! Those who installed the roof were extremely efficient. From handling debris to installing shingles, they worked together with perfect precision! (Watching the hand-nailing process was fascinating!) In addition, they were polite, neat, and professional. Even more impressive was your STAR representative, Danielle Macias! She made a "cold call" at our home - and from that first meeting to the last, she was amazing! You are very fortunate to have her on your staff! Beginning with her thorough inspection of our old roof (including unloading her ladders and climbing on the roof to take pictures) to confirming its damage followed by her proceeding with our travelers insurance representative to the final departure of the roofers, she was completely professional! That professionalism coupled with a warm, outgoing, caring, interested personality makes for a rare and valuable representative for an company! Thank you! Sincerely, Frank & Dee Hruska
  • Representing Holden Roofing!
    • Jon Luebs
    • ,Georgetown
    • Oct-2013
    image5/5 StarsIm sure you know this...Charles Stetzel does a wonderful job representing Holden Roofing!!! You were wise in hiring him. Jon Luebs
  • My recent insurance claim
    • William A Davis, Sr.
    • ,Dallas
    • May-2016
    image5/5 StarsHolden Roofing Review My recent insurance claim Charles, The purpose of this letter is to express appreciation for the manner in which you handled my recent insurance claim. Your personal and professional qualities resulted in successful resolution. I firmly believe that your role in handling the claim impacted favorably in the achievement of the settlement with AllState. I wish you continued success in your present and future endeavors. Sincerely, William A Davis, Sr.,EdD Cc:Holden Roofing,InC. May 15th, 2016
  • Fast, Friendly, Helpful
    • Michael Lempicki
    • ,Houston, TX
    • Dec-2013
    image5/5 StarsTell Us About Your Experience 100% Satisfied! Would use Holden Roofing again. That says it all right there. Fast, friendly, helpful. My roof, approximately 33 squares, was completed in under 5 hours... LOOKS GREAT! Danielle picked-up-the-ball when my sales rep left the company during my project. Between her and Jose, the crew chief, they completed everything flawlessly. Thanks Holden! Regards, Michael & Judy
    • William A Davis, Sr.
    • ,Dallas
    • May-2016
    image5/5 Stars
  • Thank You for an Excellent Job!
    • Kathy & Mike Speegle
    • ,Dickinson, TX
    • May-2014
    image5/5 StarsThank You for an Excellent Job! Jack West was so professional, polite, and knowledgeable. The roofers were so timely, efficient, and left our property spotless/nail-less. The scheduler was great as well. We are very pleased... -Kathy & Mike Speegle
    • Dover Williams
    • ,San Antonio
    • Jan-2018
    image5/5 Stars"Great experience working with Victor Batton and Holden Roofing. Holden worked closely with our insurance to make sure we got our maximum benefit. Victor offered good advice regarding upgrading to better quality shingle without any hard sell. The very professional crew completed work in one day including cleanup. Love the new roof, looks great." Thanks, Victor and Holden!
  • Letter of feedback reference Charles Stetzel an employee of Holden Roofing
    • Danny F. Tilzey
    • ,
    • Oct-2014
    image5/5 StarsLetter of feedback reference Charles Stetzel, an employee of Holden Roofing, Incorporated To Mr. Brett Holden, President of Holden Roofing, Incorporated The purpose of this letter is to acknowledge a truly outstanding individual from your company, and to inform you how lucky your organization is to have Charles Stetzel working for it. Holden Roofing would have never had the opportunity to earn my insurance dollars if Charles Stetzel hadn't showed up in my garden while I was cutting my grass in March 2014. He discussed with me what he and his company could do for me reference the hail damage on my roof. The ultimate compliment I could give Charles Stetzel is that if needed for another roofing job in my home, I would not hesitate to call him again. I am certain that he is a guaranteed success at whatever he does. I would gladly have him as part of my team anytime, anywhere! Credibility: I am sure that any successful organization requires an employee who possesses a set of skills and talent, and Charles has skills and talent in abundance. He is credible, competent and trustworthy, with a high degree of self-confidence and initiative. He possesses excellent communication skills, and knows how to produce a team effort. Charles exceeded my roofing and painting expectations superbly. Trust: Charles has earned my unquestioning trust, as well as that of my family and others in the area. Charles brought together his crew to form a cohesive, efficient and organized team of highly motivated and over-achieving roofers and painters (sub-contractors), ultimately delivering a quality roof/painting projects and bringing great credit upon Holden Roofing, Incorporated, the workers and himself. Competence: Charles and his crew did a professional job installing a new roof on my home. I called Charles and he came over the same day at the exact time he stated (punctuality appreciated!) He reviewed the conditions for the job at hand, made excellent recommendations, and quoted me a fair price. We agreed on a time for installation, and once again, his punctuality was appreciated. Charles and his crew arrived with all the material and tools they needed, something I have noticed that not all professionals do. Charles and his crew were professional, courteous, and very careful in ensuring that they completed the job without damaging any of my property. I specifically selected Charles based on my research of his previous roofing work in the area. One could argue that he is by far the best roofing regional sales manager his company has. Charles possesses an abundance of leadership values, but also channeled them through his workers. He continually provided individual instruction and guidance to the workers assigned to my roof/painting projects that was required to meet or exceed my standard. Charles is never satisfied until a job is done "right." He accepts the need to put in extra time when necessary in order to achieve, and surpass, the standard. He is a truly first class operator within the roofing realm. Communication Skills: He continuously displayed his unique ability to communicate with me and earned my respect as well. Self-Confidence: Charles’ self-confidence is evident because he has the capabilities for doing a job as well as or better than others. More importantly, he sees himself able to accomplish anything that he needs or wants to achieve. This confidence enables Charles to pursue Challenging objectives on his own or through the insurance company. Because he possesses a "global" confidence about himself, he is comfortable with looking at himself honestly - weaknesses as well as strengths, accepting responsibility for mistakes and learning from them. Initiative: He always follows up until every last detail is determined to be to his and to my satisfaction. The outcome of his initiative is that there are fewer crises and problems erupting, and ultimately greater progress and improvement occurring. Team Effort: I observed on my home roof project that Charles is very effective at managing others in work that requires a team and/or coordinated efforts between a number of workers. Charles effectively manages the work of others without stating his authority or power over them. Charles accomplishes this by building a team spirit. He gets others to realize that they all must work together to accomplish their mutual or individual objectives. He gets people involved by obtaining their input and by motivating them to participate and work toward achievement of the end state a high quality roof installed that the customer is totally satisfied with Charles is a master at this process. Role Model: These traits rolled up into one individual make for an impressive salesman that receives constant laudatory comments from customers not just from me, but from other customers in my area. In short, Charles is the epitome of what an roofing salesman should be. He understands that personal involvement and individual commitment are the cornerstones to any successful organization. He knows each of his crew's abilities, limitations, and desires, and integrates this knowledge to obtain the best possible results on their roof for the customer. Charles consistently displayed superior performance without equal and personifies all of the leadership qualities that any successful organization or roofing customer would require. Sincerely, Danny F. Tilzey, COL (USA Retired)
    • Danny F. Tilzey
    • ,
    • Oct-2014
    image5/5 Stars