Writing to express our appreciation…

Dear Holden Roofing,
My wife and I are writing to express our appreciation for the outstanding work done by your company representatives. Some of my neighbors were displaying signs for various roofing company’s after a major hail storm swept the area.
 
I was very apprehensive about choosing a roofing company, mainly due to the fact that I had heard some horror stories from people in the past, and I didn’t want to go through the hassle I assumed would be associated with negotiations and fees.  I wrote down the names of the various company’s and researched them over the Internet.
 
I talked to some of my neighbors who displayed Holden Roofing signs.  All stated that they were more than satisfied with the finished product.  I called and scheduled a meeting with Holden Roofing.  Your representatives were on time, very professional, and deal with me honestly.  they arrived a week later to meet with the claims adjuster, they walked the roof with him to insure that I was getting an honest quote.
 
My representatives kept me informed about the status of the negotiations between Holden Roofing and my insurance company, their philosophy was that once you sign with us, we will represent you to insure that you get a fair and honest deal and they did just that.  The process was basically hassle free on our part.  Once the job began, they noticed that we had substantial leaking to one portion of our roof, causing the plywood to become rotten in some places.  The large section of plywood was replaced without hesitation.  The job took one day to complete and all of the debris was cleaned before the roofing crew left.  This was not the case for a relative of mine who lives in the same area and went with another company of whom she is now in a legal battle with over the sloppy work done to her roof.
 
Please convey our appreciation to our sales representatives for a job well done.  Their attention to detail and honest representation helped the process move smoothly without a single snag.  Thank you for your efficiency, and honesty.  We highly recommend your services to potential clients.
 
Derick & Debrah C.