“Above the Call of Duty” with Replacing the Roof on My House
To: Stan Medlar
I want to thank you for the exceptional job you did on replacing the roof on my house. You truly went “above the call of duty”. As it happened, I was out of town on a business trip when my roof was replaced. You made sure my dogs were put in the kennel and let out at night. I know that’s not part of your job duties but you did it anyway.
When I returned home the yard was completely clean and the new roof looked great. You inspected everything and had the crew return to take care of a minor issue on the shed that was due to perhaps some defective shingles.
You explained everything in detail and made sure I got exactly was I was expecting and what I had paid for. Thank you (and my dogs thank you too!).