“Above the Call of Duty” with Replacing the Roof on My House

To: Stan Medlar

Holden Roofing

 

I want to thank you for the exceptional job you did on replacing the roof on my house.  You truly went “above the call of duty”.  As it happened, I was out of town on a business trip when my roof was replaced.  You made sure my dogs were put in the kennel and let out at night.  I know that’s not part of your job duties but you did it anyway.

When I returned home the yard was completely clean and the new roof looked great.  You inspected everything and had the crew return to take care of a minor issue on the shed that was due to perhaps some defective shingles.

You explained everything in detail and made sure I got exactly was I was expecting and what I had paid for.  Thank you (and my dogs thank you too!).

 

Larry Deweese

Tomball, TX